Resident Terms of Service
Domi Platform · Terms between Aruon-ai LLC and Residents
Last updated: 10 August 2026 · Version 2026-08-10
These Resident Terms of Service (“Terms”) are a binding agreement between you (the “Resident,” “you,” or “your”) and Aruon-ai LLC (“Aruon,” “we,” “us,” or “our”), a Texas limited liability company. These Terms govern your access to and use of the Domi software platform (“Domi” or the “Service”) that your landlord or property manager has chosen to provide.
1. Who we are — and who we are not
Domi is software provided by your building's landlord or property manager. Aruon-ai LLC operates the Domi platform. We are a technology company. We are not your landlord, property manager, real estate broker, lender, escrow agent, or money transmitter. We are not a party to your lease. We do not set your rent, late fees, due dates, or any other term of your tenancy. We cannot resolve disputes about your lease, your unit, security deposits, or any other matter between you and your landlord or property manager.
If you have a question or complaint about your rent, your lease, maintenance that has not been performed, or any other tenancy issue, you must contact your landlord or property manager directly. Domi is a tool they use; it is not a substitute for them.
2. Acceptance of these Terms
By creating an account, logging in, submitting a payment, creating a maintenance request, or otherwise using Domi, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service. Your landlord may require you to use Domi as a condition of your tenancy; that requirement comes from your landlord, not from Aruon.
3. Your account
3.1 You must be at least 18 years old, or the age of majority in your state, to hold a Domi account. Occupants under 18 are covered through the account of the primary leaseholder and do not hold accounts of their own. You agree to provide accurate information when creating or updating your account and to keep your login credentials confidential. You are responsible for all activity that occurs under your account.
3.2 Your landlord or property manager controls which units and leases are associated with your account and what information they can see about your use of Domi, including payment history and maintenance requests.
4. Payments
4.1 How payments work. When you pay rent or other charges through Domi, the payment is processed by Stripe, Inc. (“Stripe”). The money goes from you to Stripe and then directly to your landlord's own Stripe account. Aruon never holds, receives, or controls your money at any point. Aruon does not take any fee or percentage of your rent payment.
4.2 Payment methods. At launch, Domi supports ACH (bank account) payments only. Card payments are not available unless and until your landlord enables them and Domi adds the feature. Your payment method details are stored by Stripe, not by Aruon.
4.3 Charges, due dates, and late fees. The amounts you owe, the due dates, any grace period, and any late fees are set by your landlord according to your lease and applicable law. Domi displays and processes those amounts as configured by your landlord. If you believe a charge is incorrect, contact your landlord or property manager — Aruon cannot change or waive charges.
4.4 Failed or disputed payments. If a payment fails or is disputed, your landlord may take action under your lease, including late fees or other remedies. Those consequences are between you and your landlord.
5. Artificial intelligence features — important disclosures
Domi includes features that use artificial intelligence. Please read this section carefully.
5.1 AI answers from building documents. Some features answer questions using documents and information your landlord has uploaded about the building or your lease. These answers may be incomplete, outdated, or wrong. They are not legal advice, financial advice, or official statements from your landlord. Always verify important information with your landlord or property manager.
5.2 Maintenance requests. When you submit a maintenance description, AI may be used to classify, categorize, or route the request so staff can respond more efficiently. The classification is an aid for staff; it does not guarantee a response time or priority.
5.3 No resident-to-resident messaging. Domi does not provide messaging, community forums, or any other feature that lets residents communicate with one another. Announcements are one-way only, from building staff to residents.
5.4 AI providers. AI processing is performed by third-party providers (currently Anthropic, PBC and OpenAI, L.L.C.) under contracts that restrict how they may use the data. Your data is not used to train their general-purpose AI models.
6. Communications and notifications
6.1 By using Domi you consent to receive service-related communications from Aruon and from your landlord or property manager through the channels available in Domi — email, in-app notifications, and push notifications where enabled. These may include rent reminders, payment confirmations, maintenance updates, and building announcements.
6.2 No SMS at this time. Domi does not send text messages at launch. If SMS is added in the future, additional consent and opt-out mechanisms will be provided and these Terms will be updated.
6.3 You can manage notification preferences by category inside Domi. Transactional messages necessary to provide the Service, such as payment receipts and critical account notices, may still be sent even if you turn off optional categories.
6.4 Your landlord is responsible for ensuring that any communications they send through Domi comply with applicable law, including any consent requirements that apply to them.
7. Acceptable use
You agree not to:
- Use Domi for any unlawful purpose or in violation of your lease;
- Attempt to gain unauthorized access to any part of the Service, other accounts, or systems;
- Upload malware or interfere with the operation or security of the Service;
- Scrape, reverse-engineer, or attempt to extract the source code or underlying models of the Service;
- Impersonate any person or misrepresent your affiliation; or
- Use the Service in any way that could harm Aruon, your landlord, other residents, or any third party.
We may suspend or terminate your access if you violate these rules or if your landlord requests that we do so.
8. Your data, access, and deletion requests
8.1 Our collection and use of personal information is described in our Privacy Policy. Please read it.
8.2 What your landlord can see. Your landlord and authorized property-management staff can see information related to your tenancy that is processed in Domi, including payment history, maintenance requests, and other information you submit through the platform.
8.3 Requests to access, correct, or delete. Depending on where you live, you may have rights under state privacy laws, including the California Consumer Privacy Act, to request access to, correction of, or deletion of certain personal information. Because much of the data in Domi is processed on behalf of your landlord, some requests may need to be directed to or coordinated with your landlord. You may submit requests to privacy@aruon.ai or through any in-app mechanism we provide. Our Privacy Policy sets out what is deleted and what is retained when a request conflicts with your landlord's own record-keeping obligations.
8.4 When your lease ends. When your tenancy ends, your landlord may retain payment and lease records as required for their business and legal obligations. Your ability to log in may be disabled by your landlord. Certain records may be retained by Aruon as described in the Privacy Policy and as required by law.
9. Accessibility
We design Domi to be usable by people with disabilities and test against the Web Content Accessibility Guidelines. If you encounter a barrier to using the Service, contact us at team@aruon.ai and we will work with you to provide the information or functionality you need through an alternative means.
10. Disclaimers
The Service is provided “as is” and “as available.” To the maximum extent permitted by law, Aruon disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that any information, including AI-generated content, will be accurate or complete.
Aruon is not responsible for: (a) any act or omission of your landlord or property manager; (b) the accuracy of rent, charges, or lease terms configured by your landlord; (c) any dispute between you and your landlord; or (d) any failure of a payment processor, including Stripe, or your bank.
11. Limitation of liability
To the maximum extent permitted by applicable law, Aruon and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or related to these Terms or the Service, regardless of the theory of liability.
To the maximum extent permitted by law, Aruon's total aggregate liability to you for all claims arising out of or related to these Terms or the Service will not exceed the greater of (a) one thousand U.S. dollars (US $1,000), or (b) the total amount you paid to Aruon, if any, in the twelve (12) months before the event giving rise to the claim. You typically pay Aruon nothing directly — your landlord or property manager pays for Domi — so clause (a) will usually be the applicable figure.
The limitations in this Section 11 do not apply to: (a) Aruon's gross negligence, willful misconduct, or fraud; (b) death or personal injury caused by Aruon's negligence; (c) Aruon's obligations under Section 8 and the Privacy Policy with respect to a security incident caused by Aruon's failure to maintain reasonable safeguards; or (d) any liability that cannot be limited or excluded under applicable law.
Some states do not allow the exclusion or limitation of certain damages. If those laws apply to you, some or all of the above limitations may not apply, and you may have additional rights.
12. Disputes
12.1 Informal resolution first. Before starting an arbitration or a lawsuit, you and Aruon each agree to try to resolve the dispute informally. Send a written notice describing the dispute and the relief you want to team@aruon.ai (or, if we are notifying you, to the email on your account). Both sides agree to negotiate in good faith for sixty (60) days from that notice. This step is a precondition to arbitration, and either side may ask a court or arbitrator to enforce it. This Section 12 applies to disputes with Aruon only, not to disputes with your landlord or property manager — see Section 1.
12.2 Governing law. These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules, except that if you are a consumer residing in a state whose laws prohibit the application of Texas law to consumer contracts, the mandatory consumer-protection laws of your state of residence will apply to the extent required.
12.3 Binding individual arbitration. Except for the matters carved out in Section 12.5, you and Aruon agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, and not in court. The arbitrator, and not any court, decides all issues of arbitrability, except that a court decides whether Section 12.4 is enforceable. Arbitration will take place in the county where you live, or by telephone or video conference at your election, or at another mutually agreed location. Aruon will pay all AAA filing, administrative, and arbitrator fees for any claim seeking US $25,000 or less, except for fees attributable to a claim the arbitrator finds frivolous. The arbitrator may award any relief available in court to you individually, including statutory damages and attorneys' fees where provided by law.
12.4 Class action waiver. You and Aruon agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate or preside over any form of representative or class proceeding, and may award relief only to the individual party seeking it. If this Section 12.4 is found unenforceable as to a particular claim or request for relief, then that claim or request — and only that one — will be severed from the arbitration and brought in the courts identified in Section 12.7, while all remaining claims proceed in arbitration.
12.5 What is not covered. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief in court for actual or threatened infringement or misuse of intellectual property. Nothing in these Terms prevents you from reporting a concern to, or seeking relief from, any federal, state, or local government agency, and nothing here waives any right that cannot be waived under applicable law.
12.6 Your right to opt out. Arbitration is not mandatory for you. You may opt out of Sections 12.3 and 12.4 by emailing team@aruon.ai with your name, the email on your account, and a clear statement that you are opting out of arbitration, within thirty (30) days of first accepting these Terms (or within thirty (30) days of the date we notify you of a material change to this Section 12). Opting out affects nothing else in these Terms, and we will not close your account, restrict your access, or treat you differently in any way because you opted out.
12.7 Coordinated filings. If twenty-five (25) or more substantially similar arbitration demands are filed against Aruon by or with the assistance of the same counsel or coordinated group, the demands will be administered in sequential batches of no more than fifty (50), each batch resolved by a single arbitrator, with the parties selecting a reasonable number of bellwether cases first and any applicable limitations period tolled for the remaining demands while the batches proceed. This provision is intended to make resolution faster and cheaper for both sides, not to deny anyone a forum.
12.8 Venue for court proceedings. For any matter properly brought in court under Sections 12.4, 12.5, or 12.6, and subject to any mandatory consumer protections that apply in your state of residence, the state and federal courts located in Travis County, Texas will have exclusive jurisdiction, and you and Aruon consent to personal jurisdiction there.
13. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will provide notice by email or in-app notice and update the “Last updated” date. Your continued use of Domi after the effective date of the revised Terms constitutes acceptance. If you do not agree to the revised Terms, you should stop using the Service and contact your landlord about alternative arrangements.
14. General
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Aruon regarding the Service. If any provision is found unenforceable, the remaining provisions will continue in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
Contact: Aruon-ai LLC · team@aruon.ai · privacy@aruon.ai · 833-545-7058